FAQ

ProjectForge® 2013

Version: 5.4
Date: 2014-05-15
Project: ProjectForge® 2013
URL: www.projectforge.org
Author: Kai Reinhard
mailtok.reinhard@me.com

Contents

1Introduction
2FAQ
2.1 General
2.1.1 General
2.1.1.1 My time sheets are not displayed in the calendar view?
2.1.1.2 Calendar view changes time period on reload?
2.1.1.3 How can I remove favorite entries?
2.1.1.4 How can I create a structure element in the drop down box of a structure element field?
2.1.1.5 Navigation or browsing the structure tree doesn't work smoothly.
2.1.1.6 Calendar view have different time of days than called time sheet edit page.
2.1.2 Technical
2.1.2.1 Which browsers are supported?
2.1.2.2 Is there any support for other data bases?
2.1.2.3 Error messages in the log files of ProjectForge on start-up?
2.1.2.4 Time stamps in log files differ from the local time?
2.2 Financial administration with ProjectForge
2.2.1 Cost-unit accounting
2.2.1.1 Some working hours are only summarized partly (e. g. half)?
2.2.2 Datev import
2.2.2.1 An internal error occurs while importing plenty of accounting entries.
2.3 Technical administration of ProjectForge
2.3.1 Misc
2.3.1.1 Start-up of ProjectForge fails due to Lucene errors.
2.3.1.2 Projects, customers and some other functionalities aren't visible?
2.3.1.3 Image pdf-logo.png not found while generating pdf files.

1 Introduction

This document contains requently asked questions.

2 FAQ

2.1 General

2.1.1 General

2.1.1.1 My time sheets are not displayed in the calendar view?

At the top of the dialog on the right side you can click on the clock symbol or user selection symbol for showing the time sheets. You can click on the symbol for birthdays to show/hide birthdays.

2.1.1.2 Calendar view changes time period on reload?

This happens if you have set different time zones: Please note, that your time zone under 'my account' or config.xml in ProjectForge and the time zone of your client system should match.

2.1.1.3 How can I remove favorite entries?

Under "My settings" you will find all favorite entries for editing and deleting.

2.1.1.4 How can I create a structure element in the drop down box of a structure element field?

It's not possible. Here you can only add existing structure elements as favorites for often usage. You can create new structure elements in the structure tree menu. Click e. g. on the parent structure element and choose "create structure sub element" or click "add structure element" and select the parent structure element in the edit dialogue.

2.1.1.5 Navigation or browsing the structure tree doesn't work smoothly.

Please remove all the cookies for the ProjectForge page and re-login. If this occurs most times the stay-logged-in method is used for every request. This occurs mostly for developers who are working with different installations of ProjectForge on one server.

2.1.1.6 Calendar view have different time of days than called time sheet edit page.

Please ensure that your browser/client has the same time zone as your account has (refer my account).

2.1.2 Technical

2.1.2.1 Which browsers are supported?

ProjectForge is developed and tested with Apple Safari, Firefox and Chrome. These browsers should work fine in their current version. The Microsoft Internet Explorer doesn't work with all versions of ProjectForge because it's very time-consuming to develop a version that work well with the IE. The IE is so much different to all other browsers... The use of Firefox is recommended.

2.1.2.2 Is there any support for other data bases?

Data bases such as MySQL, Oracle, MS-SQL-Server etc. should work with minor extensions of the class DatabaseSupport.java. Some body should test this.

2.1.2.3 Error messages in the log files of ProjectForge on start-up?

2.1.2.4 Time stamps in log files differ from the local time?

2.2 Financial administration with ProjectForge

2.2.1 Cost-unit accounting

2.2.1.1 Some working hours are only summarized partly (e. g. half)?

If you book your time sheets on costs for which the working hours are configured to calculate only partly then the sum will be less than expected. Please ask your accounting staff.

2.2.2 Datev import

2.2.2.1 An internal error occurs while importing plenty of accounting entries.

Please try to import 100 or 500 data sets first (select 100/500). If successful, continue with the next 100/500.

2.3 Technical administration of ProjectForge

2.3.1 Misc

2.3.1.1 Start-up of ProjectForge fails due to Lucene errors.

Probably ProjectForge and therefore the indexer wasn't terminated correctly. Please feel free to remove the directories and/or files of Lucene and rebuild index via the administrator's web page. The files are located in the ProjectForge's application dir in the hibernate-search dir.

2.3.1.2 Projects, customers and some other functionalities aren't visible?

If you really need cost-unit accounting please activate this functionality via configuration web page (it's a config parameter. Please, don't forget to re-login, if the menu isn't up-to-date.)
Projects and customers are only needed for cost-unit accounting. If you don't need it, please refer the structure tree for configuring your projects: Customer -> Project -> Release -> ...

2.3.1.3 Image pdf-logo.png not found while generating pdf files.

Please add your logo at the given path as pdf-logo.png. Please refer the AdminstrationGuide.